Welcome to the Suffolk Recycling Centres booking page

You need to book a time slot in order to visit Suffolk's Recycling Centres

Note: Re-use shops are open 7 days a week and can be visited without an appointment. They accept direct donations.

 

The booking system :

  • reduces the waiting times of visitors to each Recycling Centre
  • helps manage traffic to avoid a dangerous build-up of vehicles on the roads
  • allows site users to plan ahead and visit at an agreed time without having to queue

Please do not come to a Recycling Centre without a booking.

You must not visit a Recycling Centre if you have COVID-19 symptoms and/or are required to isolate.

Before you book

Please be aware that until further notice:

  • You must ensure that any COVID-19 waste is left at home for 72 hours (3 days) before double-bagging and bringing to site
  • You will need to wear a face covering if you require assistance from site staff
  • If you are bringing your own household waste to site, you can make multiple bookings per week
  • Business or trade customers/ vehicles are restricted to one visit per 7 day periodWe reserve the right to cancel any multiple bookings made in a 7 day period.

Proceed to book a time slot

Before you book, you will need to read and agree to the terms and conditions stated on the booking form.

Click here to make a booking

 

Amend or cancel a booking

To cancel or amend an existing booking please use the link in your email, or click here to go to the 'Modify booking' webpage

Tip: Check that the email hasn't gone into your spam/ junk email folder

If you are unable to find your booking details or email, please do not make another booking. Email us at waste.management@suffolk.gov.uk and we will check it for you.

 

Answers to frequently asked questions


The booking system will remain in place for the time being to manage customer demand and facilitate continuation of a controlled and safe recycling centre (RC) operation as sites return to full capacity.

The booking system has demonstrated that managing customer throughput is an effective way of enabling the RCs to operate more efficiently, reducing congestion on sites on busy days, as well as reducing dangerous traffic queues and vehicle emissions from queuing cars at peak times.

Booking a slot enables residents to plan ahead to deposit their waste swiftly and easily. Many local authorities now operate a similar system, while others are actively considering implementing one based on the success in areas like Suffolk.

A customer survey with 2,382 responses in March 2021 revealed 91% of booking system users were satisfied or very satisfied (with a further 4% being neutral) and 92% of customers had a problem-free experience when using the booking system. The top suggestion to improve the system was actually to keep the booking system in place when social distancing requirements cease. 

Whilst the success of the vaccination programme has led to the removal of social distancing legislation as part of the Government Roadmap, keeping the booking system in place will also ensure that we will be able to rapidly respond and keep customers and staff safe should any further restrictions be needed in the future.

We will be keeping the system under review to maximise best use for the majority of customers.

 

COVID-19 waste

If you're self-isolating you must place all personal waste (for example used tissues and disposable cleaning cloths) securely in a plastic bag or bin liner, then double bag it and store it for at least 72 hours (3 days) before placing it in general rubbish or bringing it to a Recycling Centre.

You must follow this guidance whether you are self-isolating as a precaution or if you've tested positive for (COVID 19). 

Site staff are not required to wear face coverings, but may do so if they choose. We would appreciated the cooperation of the public in the wearing of face coverings, due to the number of visitors that site staff interact on sites each day.

Face coverings should be worn by both parties if asking for assistance from site staff.

Our recycling centres have to comply with Health and Safety regulations and we have a duty to keep our staff and site users safe. With current Covid case rates and associated self-isolation regime in place, resilence across all sectors is important and we want to make sure we have a full complement of staff to keep all of the sites open. We ask all our customers to respect each other and to allow each space.

Yes, all sites accept garden waste.

You can also subscribe to a local council garden waste collection here

If you would like to find out more about home composting or find out more about our subsidised home compost bin offers.

You:

If you cannot get through online, email us at waste.management@suffolk.gov.uk, fil out the information required and we will check for you. We can only amend or cancel your booking up to one hour before your booked slot.

Staff can now help members of the public to unload their vehicles or dispose of their waste when requested.

You can request additional support by emailing Waste.Management@suffolk.gov.uk at least 2 days before your booking. (When emailing please include details of your booking, so we can let the site staff know you are coming.) You can also ask site staff for assistance when you arrive on site.

For your visit please note:

  • Visitors and site staff are expected to wear face coverings when being assisted. Site staff unloading your vehicle will be wearing gloves and a face covering and we request that all visitors in a vehicle that requires assistance to also wear a face covering.
  • Please make sure that any waste you bring to site is of a manageable size and weight for staff to handle.

If you have any further questions on how to proceed to use the recycling centre, please contact us at the Waste Management email above.

Please not the mailbox isn't monitored during weekends.

Sites may have to close temporarily if a container needs to be emptied or compacted, and you may have to wait a little longer to access the site.

In extreme weather conditions or in unforeseen circumstances, sites may have to close for a longer period. In this case you would need to rebook your appointment for another time. Please check www.twitter.com/suffolkrc for up to date information regarding site closures.

No.

When you book you will enter the registration number of your vehicle. This will be your ID when you visit site, so you must come in the vehicle you registered.

Pedestrian visitors and cyclists will also have to use booking system and the booking will be in your name.

Booking slots are released on a 7 day rolling daily basis.

Sites are now operating at full capacity, so you should be able to get a booking within a few days. You can book on the day of your visit in near real time if there is availability. 

If you can’t get a booking try again the next day as more slots are released every day. Cancelled appointments may also be made available at the last minute to other customers.

If you're unable to book a time slot online, please do not phone Customer Service to see if additional slots are available. The only time slots available will be shown on the public booking system. 

Yes – as long as they have pre-booked through the online booking system.

Visitors bringing their own household waste to sites can now make multiple bookings per week.

Trade customers/ vehicles are restricted to one visit per 7 day period.

We reserve the right to cancel any multiple bookings by trade customers/ vehicles made in a 7 day period.

Please do not come to site more that 5 minutes before your time slot. This will help to reduce congestion on the highways.

Cars and cars with small trailers should unload within ten minutes if possible. Your booked 15 minute slot will allow for time to get in, parked and back out again.

Vans (including car derived vans), cars with large trailers and trade waste should unload within 25 mins. Your booked 30 minute slot will allow for time to enter and leave the site.

Cars with small trailers (up to 750kg, single axle and unbraked) are now allowed on all sites.

Cars with large trailers (over 750kg, double axle or braked) are allowed at all sites apart from Haverhill, due to site capacity.

Currently, vans with trailers (of any size) cannot be taken to any of Suffolk’s Recycling Centres. Vans with trailers typically have a larger footprint on site and can take longer to unload - which has the potential to affect other customer bookings.

We will be keeping the system under review to maximise best use for the majority of customers.

A vehicle that has rear seats and back windows and whose prime purpose is to carry passengers, is classed as a car. This includes camper vans and twin pick-ups, but does not include car derived vans.

All other vehicles are classed as vans and/or commercial vehicles. E.g. a single cab pick-up is classed as a van/commercial vehicle

 

Car derived vans will need to book as a van rather than a car. Car derived vans, vans and trailers are not accepted at Haverhill. You will need to book a slot at your next nearest site. (either Sudbury or Bury St Edmunds).

Vans with trailers are not allowed to book at any site, due to the time it takes for these vehicles to unload.

We will be keeping the system under review to maximise best use for the majority of customers.

All sites are now accepting trade waste. You will need to declare that you are bringing trade waste to site when you make a booking.

Please be aware that it is an offence under section 33 of the Environmental Protection Act 1990 to deposit and transport trade/ business waste at Recycling Centres, without registering with the Environment Agency as a waste carrier and paying for disposal.

To get a more cost effective price you should separate your waste for recycling before going to site (e.g. into garden waste, wood, electricals etc).

For our trade waste prices and information please visit our Trade Waste webpage.

If you are bringing chargeable household DIY waste to site, please let site staff know when you arrive and they will assess how much you have to pay. Payment will be made through a kiosk to maintain social distancing. Contactless card payment only.

Plasterboard is only accepted at 4 Recycling Centres; Bury, Foxhall, Lowestoft and Stowmarket

Details of charges can be found on our Recycling Centre rules and charges page

Normal opening hours apply – but you have to pre-book a time before you visit.

See our Recycling Centre home page for opening time information.

You can take the same materials as usual. See full list of materials accepted on our Recycling Centre rules & charges page.

Please sort your waste to speed up your visit and practise social distancing when moving between containers. Please also observe the waiting signs when accessing containers.

All re-use items from sites are sold through the two Re-use Shops at Bury St Edmunds and Foxhall Recycling Centres. The shops raise funds for The Benjamin Foundation, who work with young people and families in need of support across Suffolk. You can visit the shops to donate or buy without an appointment, but you will not be able to enter the recycling centre.

You can donate items for re-use at all of Suffolk’s recycling centres in the orange re-use containers on site to support local charities.

They accept a range of items for re-use: TVs, monitors, PCs, Sky boxes, DVD players, consoles, laptops, audio equipment , power tools, bikes, Dysons, Henrys, mowers, strimmers, small furniture, books and toys as well as other good quality items.

Currently, you must book an appointment to visit any Suffolk Recycling Centre, including dropping items off for re-use but you can donate directly.

Charities and schools please contact us in the usual way via waste.management@suffolk.gov.uk with details of the recycling they wish to bring to site.

Compost is available for sale on all sites for £3.00 per 25 litre bag. Please let site staff know on arrival and contactless card payment will be available at the kiosk.

Unfortunately, there has been an increase in fly tipping in Suffolk during the pandemic, as there have been in most parts of the country, whether or not they have a recycling centre booking system. The picture is varied across the county with some districts seeing hardly any increase and some seeing more incidents than others.

Sites are now back to 100% capacity, making it even easier to make a booking. If you're waiting to book a time slot for your visit, please hold on to your waste until a slot becomes available or you could try booking at another nearby site which may have availability. Most sites have good availability with Lowestoft, Haverhill and Stowmarket being the busiest sites.

There is never any justification for fly tipping. It is a criminal and anti-social offence that can result in prosecution.

if you are concerned about fly-tipping and how to prevent it find out more about our SCRAP campaign.

You can find out how to report fly-tipping on our Suffolk Recycling website.

We are testing an entry gate which automatically opens when it detects the number plate of vehicles with valid bookings.  Using this technology will allow staff to concentrate on operating the site instead of checking vehicles in at the gate. 

The gate will not open if you have not made a booking so it is essential that customers enter or update their booking with the correct vehicle registration before arriving at site, to avoid any delays at the gate. 

It is now possible to make bookings in near to real time on the same day where there is space available, and up to 7 days in advance.

Staff already use vehicle registration numbers to check whether customers have valid bookings. The entry gate seeks to make best use of the numberplate recognition technology which is already in place at all Suffolk Recycling Centres as part of our contract with FCC Environment who operate the sites on behalf of Suffolk County Council.  

We will be reviewing how the entry gate works at Bury St Edmunds before deciding whether to roll the technology out to other sites across the county. Staff will remain in place at the gate to offer assistance until we are confident that it is working well. There is a button on the entry gate for customers to press for assistance if required.