Welcome to the Suffolk Recycling Centres booking page

Suffolk's Recycling Centres are remaining open in the national lockdown, although Re-use shops on site are closed. Current Government advice is to stay at home and not leave your home, except where necessary. You may leave your home to visit a Recycling Centre if you consider this to be a necessary journey.

You need to book a time slot in order to visit Suffolk's Recycling Centres

A booking system has been in place since the re-opening of Recycling Centres after closures during the first lockdown due to coronavirus (COVID-19).

The booking system :

  • reduces the waiting times of visitors to each Recycling Centre
  • helps manage traffic to avoid a dangerous build-up of vehicles on the roads
  • allows site users to plan ahead and visit at an agreed time without having to queue
  • helps to manage numbers of visitors to allow for social distancing on site

Please do not come to a Recycling Centre without a booking.

You must not visit a Recycling Centre if you or anyone in your household or support bubble: 

  • has tested positive for COVID-19 within the last 14 days
  • has COVID-19 symptoms
  • if you are shielding or at greatest risk from COVID 19

Please follow the Government's COVID-19 advice on Travel

How booking a time slot works 

Bookings can be made up to 7 days in advance. To book a slot you will need to provide an email address, tell us whether you are bringing waste from your own household or from a business, the make and registration number of the vehicle you are arriving in or whether you are a pedestrian or cyclist.

Please do not arrive more than 5 minutes before the start of your scheduled time slot. We will try to ensure you enter the site at your designated time, however, please be aware some sites are required to close temporarily to empty containers.

You can only make one booking for any Suffolk Recycling Centre per household or vehicle in a 7 day period.  This is to allow as many visitors to sites as possible, whilst maintaining social distancing and protecting the health and safety of site staff and users.

We reserve the right to cancel any multiple bookings made in a 7 day period.

What are the rules at Recycling Centres?

You must: 

  • arrive in the vehicle you registered when booking (if driving).
  • wash your hands before and after your visit (and wear gloves if possible) 
  • wear a face covering if possible (this is not a legal requirement, but is encouraged for your own safety and others)
  • stay in your vehicle until you've parked (including passengers)
  • unload the vehicle yourself as staff cannot assist you (only one adult should unload the car, unless two adults are needed for heavy items)
  • ensure any COVID-19 waste is left at home for 72 hours (3 days) before double-bagging and bringing to site
  • follow social distancing rules keeping 2 meters away from other people at the site to protect the health of staff and visitors.

Before you book

Please be aware that until further notice: 

  • only pre-booked vehicles are permitted on site
  • Vans, cars with trailers and business waste are now accepted at all sites except Haverhill.
  • Vans with trailers will not be allowed on any site
  • Trailers must be no more than 750kg max gross weight, single axle and unbraked. No other trailer size or type is permitted.

Proceed to book a time slot

Please start by selecting the type of waste you will be bringing to site. If you have any queries, please read the Q&As below (link).

Appointment times refer to current Greenwich Mean Time . Please ignore references to UTC+0:00.

If you do not receive a booking confirmation email within 1 hour, please check your spam/ junk folder. If it is not there after checking, please do not make another booking. Email us at waste.management@suffolk.gov.uk and we will check it for you.

How do we use and store your data? See our Suffolk County Council's data protection policy here

Answers to queries about phased re-opening:


COVID-19 waste

If you're self-isolating you must place all personal waste (for example used tissues and disposable cleaning cloths) securely in a plastic bag or bin liner, then double bag it and store it for at least 72 hours (3 days) before placing it in general rubbish or bringing it to a Recycling Centre.

You must follow this guidance whether you are self-isolating as a precaution or if you've tested positive for (COVID 19). 

Because site staff are handling waste throughout the day, there is a risk of cross contamination if they have to adjust or remove their face covering.

Therefore site staff are not required to wear face coverings, but may do so if they choose.

Staff on sites would appreciate the cooperation of the public in the wearing of face coverings, due to the number of visitors on site each day. 

You can bring your garden waste to a Recycling Centre if it can not be safely stored at home.

Garden waste collections will be re-instated across Suffolk over the next few weeks – please check with your local area for more information https://www.suffolkrecycling.org.uk/my-bins/what-can-i-put-in-my-composting-bin.

You can find top tips for managing your garden waste in the meantime. 

Find out more about home compost bin offers.

The number of people accessing the sites at any one time will be restricted to maintain social distancing on site and protect the health of staff and the public.

The booking system will also help reduce the waiting times of visitors to site and help manage traffic, to avoid a dangerous build-up of cars on the highway.

PLEASE DO NOT COME TO SITE WITHOUT A BOOKING

You:

  • can amend or cancel your booking up to 4 hours before your allocated time the day before your booking.

To amend or cancel your booking:

  1. Go to your original email confirmation
  2. Scroll to the bottom of the email
  3. Click on the 'Change your appointment' link
  4. From this you can either cancel or reschedule your booking. You can use the 'reschedule' button to change your vehicle registration details or book a new slot.

Email us at waste.management@suffolk.gov.uk and fill out the information required and we will check it for you.

If you have any problems amending or cancelling your booking or do not have your original email confirmation. We can amend this for you (but not within 4 hours of your booking).

Staff cannot currently help members of the public to unload their vehicles or dispose of their waste, except in the exceptional circumstances described below.

If you have a disability and require assistance, please do one of the following:

a) If you can unload the waste from your vehicle but cannot access the steps or containers, make a booking as normal. When you arrive on site, please let a member of staff know, who will tell you where to unload the waste from your vehicle. You do not need to contact us before your visit.

b) If you are unable to unload your waste from your vehicle please email your request to waste.management@suffolk.gov.uk along with your booking details, at least 24 hours before your booking, so that we can arrange for staff to assist you. You will need to load your vehicle so that your waste can be accessed from the boot of your car. When staff unload your vehicle they will be wearing gloves and a face covering and we request that visitors inside the car also wear a face covering. Please make sure that any waste you bring to site is of a manageable size and weight for staff to handle.

If you have a disability and are still unsure about how to proceed to use the Recycling centres please contact us at: waste.management@suffolk.gov.uk

Sites may have to close temporarily if a container needs to be emptied or compacted, and you may have to wait a little longer to access the site.

In extreme weather conditions or in unforeseen circumstances, sites may have to close for a longer period. In this case you would need to rebook your appointment for another time. Please check www.twitter.com/suffolkrc for up to date information regarding site closures.

No.

When you book you will enter the registration number of your vehicle. This will be your ID when you visit site, so you must come in the vehicle you registered.

Pedestrian visitors and cyclists will also have to use booking system and the booking will be in your name.

Initially the booking slots will be released for a week, then afterwards on a daily basis.

You may need to try several times to get a booking. We understand that this may be frustrating, but we're hoping that after a few weeks the initial demand will begin to reduce.

If you're unable to book a time slot online, please do not phone Customer Service to see if additional slots are available. The only time slots available will be shown on the public booking system. 

Yes – as long as they have pre-booked through the online booking system.

Visits are restricted to one visit per household or business per 7 day period. This is to allow as many households and traders as possible to visit the sites , as visitor numbers are restricted to protect the health and safety of site staff and users.

We reserve the right to cancel any multiple bookings made in a 7 day period.

Please do not come to site more that 5 minutes before your time slot. This will help to reduce congestion on the highways.

Cars should unload within ten minutes if possible. Your booked 15 minute slot will allow for time to get in, parked and back out again.

Vans (including car derived vans), trailers and trade waste should unload within 25 mins. Your booked 30 minute slot will allow for time to enter and leave the site.

There will be many signs on site to remind people to keep 2 metres apart.

Vehicles will park in alternate bays.

Only one person (or two people from the same household, if needed to carry something heavy) will be allowed out of their vehicle to access containers at any one time.

We ask visitors to be courteous of staff and other users to maintain social distancing. Please wash your hands before and after visiting, and wear gloves when on site.

All vehicles apart from larger trailers and vans with trailers are now allowed back on most sites. 

The number of people accessing the sites at any one time is restricted in order to maintain social distancing on site to protect the health of staff and the public.

Vans (including car derived vans) and any vehicle with a trailer are not able to access Haverhill, as this site is too small to allow extra time for these vehicles to unload.

Trailers must be no more than 750kg max gross weight, single axle and unbraked. No other trailer size or type is permitted.

A vehicle that has rear seats and back windows and whose prime purpose is to carry passengers, is classed as a car. This includes camper vans and twin pick-ups, but does not include car derived vans.

All other vehicles are classed as vans and/or commercial vehicles. E.g. a single cab pick-up is classed as a van/commercial vehicle

 

Car derived vans will need to book as a van rather than a car. Car derived vans, vans and trailers are not accepted at Haverhill. You will need to book a slot at your next nearest site. (either Sudbury or Bury St Edmunds).

Vans with trailers will not be allowed to come to sites at present whilst social distancing measures are in place.

All sites, except Haverhill, are now accepting trade waste. You will need to declare that you are bringing trade waste to site when you make a booking.

Please be aware that it is an offence under section 33 of the Environmental Protection Act 1990 to deposit and transport trade/ business waste at Recycling Centres, without registering with the Environment Agency as a waste carrier and paying for disposal.

To get a more cost effective price you should separate your waste for recycling before going to site (e.g. into garden waste, wood, electricals etc).

For our trade waste prices and information please visit our Trade Waste webpage (note this link will open in a new tab).

If you are bringing chargeable household DIY waste to site, please let site staff know when you arrive and they will assess how much you have to pay. Payment will be made through a kiosk to maintain social distancing. Contactless card payment only.

Plasterboard is only accepted at 4 Recycling Centres; Bury, Foxhall, Lowestoft and Stowmarket

Details of charges can be found on our Recycling Centre rules and charges page

Normal opening hours apply – but you have to pre-book a time before you visit.

See our Recycling Centre home page for opening time information.

You can take the same materials as usual. See full list of materials accepted on our Recycling Centre rules & charges page.

Please sort your waste to speed up your visit and practise social distancing when moving between containers. Please also observe the waiting signs when accessing containers.

Following government lockdown guidelines regarding non-essential shops, the Foxhall and Bury St Edmunds re-use shop are temporarily closed due to the new COVID restrictions until further notice. 

While re-use shops are closed we are currently only accepting the items shown below for re-use at Recycling Centres. These items need to be placed in the orange containers on site (you need to book an appointment to visit sites). Please hang on to other good quality items you may have for re-use until the shops/ charity shops re-open so they don't go to waste.

  • TVs
  • Monitors 
  • PCs
  • Sky boxes
  • DVD players
  • Consoles
  • Laptops
  • Audio 
  • Power tools
  • Bikes
  • Dyson's
  • Henrys
  • Mowers 
  • Strimmers

Charities and schools please contact us in the usual way via waste.management@suffolk.gov.uk with details of the recycling they wish to bring to site.

Compost is available for sale on all sites for £2.50 per 25 litre bag. Please let site staff know on arrival and contactless card payment will be available at the kiosk.

Thankfully, reports of such incidents in Suffolk have been relatively low but we are closely monitoring the situation.

With sites now open, we should not see any increase in fly-tipping. We would remind people that fly-tipping is a criminal offence that can result in prosecution.

If you're waiting for a booked time slot for your visit, please hold on to your waste until a slot becomes available.

You can find out how to report fly-tipping on our Suffolk Recycling website.