Accessibility statement for Suffolk Recycles

This website is run by Suffolk Recycles. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Basic website accessibility check

The Suffolk Recycles website is covered under the Suffolk County Council disproportionate burden assessment, this means only a basic check of this website has been undertaken. See further details of the Suffolk County Council assessment below:

We have listed below tests which have failed or there are issues with below and the time frames for correcting these. “Issues” have not failed the tests below but there are problems that we need to address in the future.

We will update the below information as the items which fail or have issues are sorted (below is correct of 21st September 2020).

Text Content

  • Result: Fail due to:
    • Some links do not make sense
  • Fixed: July 2020

  • Result: Issue due to:
    • Some dropdown sections looked at with stylesheets disabled are not clear
    • Some page titles are not completely clear
    • Unnecessary/ too many/ duplicate links on a page
    • Some “buttons” on the site do not have enough information
  • Fixed: July 2020

Image, video and audio content

  • Result: Fail due to:
    • Some pictures on the website not having “alt” text or not descriptive enough “alt” text
  • Fixed: July/ August 2020

PDFs and other documents

  • Result: Fail due to some pdfs/ word documents:
    • Not having meaningful titles
    • Having no headers/ bookmarks set up
    • Having unclear links
  • Fixed: Majority of pdfs downloable from this site have been fixed by September 2020
  • Exceptions: 
    • School's litter picking activity pack pdf - this was commisioned by Norfolk County Council and was given permission to be used and amended by Suffolk. The work of turning this document into a more accessible format is currently sitting with Norfolk, but if they are unable to do this we will have to claim disproptionate cost on this as we do not own these designs.
    • Composting at home leaflet pdf - We are currently looking at other ways to display, e.g. links to webpages with information or more accessible formats. This work is currently on-going.


  • Result: Fail due to:
    • Users of the website not being able to use one or two fingers to zoom
    • When using tab button to navigate website it does not show you what has been selected on top banner or on dropdown buttons
    • When using tab button to navigate website it can get stuck on the Twitter feed
    • When using tab button to navigate website it does not give a “Skip to main content” option
    • Anything above 200% view makes the website difficult to navigate and drop-down menus stop responding.
    • Standard light grey captions & tiles format (news/ menus) do not have enough colour contrast
  • Action needed: We need to investigate costs/ practicalities of having these fixed or removed.
  • Timeframe for changes: Needs to be sorted out by the Suffolk County Council IT team. They have been informed of these issues.

What to do if you can't access part of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website accessibility

Suffolk Recycles is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

This statement was prepared on 21st  September 2020 and will be updated as issues are fixed.